Our Policies

OUR POLICIES

HOTEL POLICIES

-  Check-in time is at 15:00
-  Check-out time is at 12:00

* If your room is available before 15:00 we are happy to check you in immediately, otherwise we will store your luggage and give you beach towels so you can relax at the beach in the meantime. 

* Late check-out requests have to be confirmed and are subject to room availability.

* If you do not check out by 6:00 pm (local time) you will be charged with a full day.

-  Smoking outside only.
-  Children are welcome.
-  Not handicap accessible. 
-  Dogs are welcome under supervision at all times 
(not in the restaurant area).

RESERVATION POLICIES

-  Rates are in US dollars and do not include taxes.
-  Rates are subject to 16% VAT & 3% Lodging tax.
-  Rates are based on occupancy of 2 people per night.
-  Extra person has a charge of $25 USD/night plus taxes.
-  Extra person on Peack Season $50 USD / night plus taxes.
-  Breakfast is not included.
-  Children under 12 years old stay for free. 
-  Credit Cards Accepted: Visa, Master Card and Amex.
-  No shows will be charged full stay, including taxes. 

* A reservation is considered 100% confirmed once the hotel charges your card with the 50% of your total reservation.

* Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy, found during the online reservation process.
If you need clarifications please contact our Reservations Office: reservations@villapescadorestulum.com
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